Frequently Asked Questions
General Questions
1. What is Exylifes all about?
As a renowned brand in the world of exquisite glass sculpture, we are devoted to celebrating the beauty, craftsmanship, and creativity that define our art form.
2. Where is Exylifes located?
Exylifes is based in USA. However, we operate online, making our products accessible to beauty enthusiasts worldwide.
Ordering and Shipping
1. How do I place an order?
Simply browse our online store, add the desired products to your cart, and follow the checkout process. If you encounter any issues, our customer support team is here to assist.
2. What payment methods do you accept?
We accept credit/debit cards and PayPal
3. What is your shipping policy?
We offer the following shipping options:
- Free Shipping over $198 :
- Fast Shipping : 7-12 business days
- Standard Shipping: 12-20 business days
Returns and Refunds
1. What is your return policy?
Our products are special handmade products, because of the special nature of the product, no return or exchange, please understand!
Purely handmade glazed crafts, in thousands of degrees of high temperature handmade, the size can only be about, there is a 1-2cm error, can not guarantee that each one is the same, in kind shall prevail, bubbles, chemical material small black spots, handmade small abrasion marks, and other small defects inevitable, which also distinguishes between the machine batch pressed products.
It is recommended to shoot the unboxing video at the time of unboxing, if the product is damaged, send the video to customer service e-mail: exylifesstore@outlook.com, customer service will be based on the situation of the warranty.